Refund policy

Return Period

• The applicable return period will be clearly displayed at checkout before completing your purchase.
• Please check the information provided at checkout for the return period applicable to your order.

Change of Mind

• Returns due to change of mind are accepted within the applicable return period shown at checkout.
• The customer is responsible for the return shipping costs in cases of change of mind, unless otherwise required by applicable law.

Manufacturing Defects

• If your product has a confirmed manufacturing defect, Avelyve will cover the return shipping costs.
• Please contact us at support@avelyve.com with your order number and photos or videos showing the defect.
• After reviewing the issue, we will provide the appropriate instructions for the return.

Return Conditions

• The product must be returned in the same condition in which it was delivered.
• The product must be unworn and unused.
• The original packaging must be included.
• All original tags and labels must remain attached.
• The product must not have stains, odors, damage, or signs of washing or excessive use.
• The product must be in a condition suitable for resale.

Personalized Products

• Avelyve does not currently offer personalized or customized products.

Exchanges

• Avelyve does not currently offer product exchanges.
• Eligible returns are processed as refunds to the original payment method.

Refund Processing

• Once your returned product has been received and inspected, the refund will be processed within 5–10 business days.
• Refunds are issued to the original payment method used for the purchase.
• After processing, the time for the refund to appear in your account may vary depending on your bank or payment provider.

Original Shipping Costs

• Where required by applicable consumer law, the standard shipping cost paid for the original order will be refunded.
• Additional costs resulting from selecting a more expensive shipping method may not be refundable.

How to Request a Return

• Contact us at support@avelyve.com.
• Include your order number and the reason for the return.
• Our customer service team will review your request and provide the necessary return instructions.

Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights applicable under the laws of Germany, Italy, the United Kingdom, or any other applicable jurisdiction.

Contact

For any questions regarding returns or refunds, please contact us at support@avelyve.com.

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