Shipping policy

Shipping Policy

At Avelyve, we are committed to delivering your order safely and efficiently. We currently ship to Germany, Italy, and the United Kingdom.

Order Processing

Orders are usually processed within 1–2 business days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
During sales, promotions, holidays, or periods of high demand, processing times may be slightly longer.

Delivery Times

Germany: approximately 1–3 business days.
Italy: approximately 1–4 business days.
United Kingdom: approximately 2–4 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, carrier disruptions, public holidays, customs procedures, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.
Avelyve may offer free shipping promotions or free shipping above a specific order value.
Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information.
Tracking information may take some time to become active after the package has been dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.
Please carefully review your shipping information before completing your purchase.
If an order is returned to Avelyve because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.

Delayed or Lost Packages

If your package is significantly delayed or appears to be lost, please contact us at support@avelyve.com.
We will work with the shipping carrier to investigate the shipment and assist you with the next steps.

Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging.
Contact us at support@avelyve.com as soon as possible with your order number and photographs.
We will review the situation and provide the appropriate assistance in accordance with applicable consumer protection laws.

Customs and Import Duties

For orders shipped to destinations where customs duties, import taxes, or other charges may apply, the responsibility for such charges depends on the applicable tax and customs rules.
Any applicable charges will be handled in accordance with the laws and regulations of the destination country.

Delivery Issues

If tracking indicates that your order has been delivered but you have not received it, please contact us at support@avelyve.com.
We may request additional information to assist with the investigation.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at support@avelyve.com.